CONTRACT TERMS

1. The subject of this contract constitutes the services that the customer has received or may receive Hotel/Tour/Transportation reservation and discount with the conditions described below through the agency. 2. The provisions of this contract are valid for the real and legal person CONSUMER acting for commercial and non-professional purposes in accordance with the Law No. 6502 on the Protection of Consumers and the Regulation on Contracts Established Outside the Workplace dated 14.01.2015, and for the participant on whose behalf or in favor a package tour is purchased or committed to be purchased or a package tour contract is transferred to him. The articles in our contract will also apply to persons who purchase transportation, hotel, etc. services other than package tours. 3. For domestic tours, passengers must have their identity card with them. Since Cyprus flights are considered as international flights, entry and exit cannot be made with a driver's license, entry and exit transactions are carried out with an identity card or passport. Passports with a validity of at least 6 months must be accompanied by passengers on international tours, and if there is a visa requirement in the country of destination, visa procedures must be done. Green passport holders should check whether there is a visa requirement in the countries they will travel to by contacting the consulate of the country to be visited. 4. Passports are required for international tours, including infants. Visa and passport procedures are entirely the responsibility of the reservation holder. However, if all documents are submitted 21 days before the start of the trip, visa procedures can be followed by the agency for a fee. Since obtaining a visa is at the initiative of the consulate of the relevant country and is a process that is strictly dependent on the person concerned, the agency has no responsibility for the failure to obtain a visa and does not qualify for a refund. Children under 18 years of age are obliged to travel with their parents, otherwise a letter of consent is required from the absent parent or from both parents if both parents are absent. 5. In the event that the reservation holder is not allowed to enter the country due to customs officers or the legal legislation of the destination country, our agency is not responsible. 6. For transportation by air, the reservation holder has been specifically informed by the agency that the flight time, airline and aircraft type may change due to reasons arising from the airline company or the agency. 7. Unless otherwise stated, the check-in time of the customer is 14:00. Check-out time from the hotel is 12:00 at the latest. 8. Meeting time for tours including transportation is 15 minutes before departure time for bus transportation and two hours before departure time for air transportation. 9. The agency has the right to make equivalent alternative arrangements and changes in the tour program that do not bring additional costs to the reservation holder. 10. FORCE MAJEURE: In the event of a situation unforeseen by the parties when the contract is made, war, natural disaster, earthquake, state of emergency, death of the reservation holder, etc., the contract will automatically become null and void. In this case, the obligations of the parties are mutually terminated. If force majeure occurs after the start of the tour, the responsibility of the Agency, the Reservation Holder cannot claim any rights and receivables from the Agency, including the refund of the price. 11. In the event that the number required for the organization of the tour cannot be reached or in the event of the force majeure mentioned above, the agency has the right to cancel the tour or transfer it to another tour operator's tour in the same destination. If the agency cancels the tour for the reasons mentioned above, the agency notifies the reservation holder 5 days before the start of the tour (If the force majeure occurs less than 5 days before the start of the tour, the agency cannot be held responsible for this). In this case, all payments made to the reservation holder will be refunded. 12. In the event that the Reservation Holder is unable to participate in the tour due to his/her or his/her first-degree relatives' severe illness (provided that the severe illness is proved by an official board report from a full-fledged state hospital) or the death of a first-degree relative, in case of an official written and documented application, he/she may transfer the reservation to a person who has all the necessary conditions for the tour. In order for the Reservation Holder to transfer the tour to the 3rd person, he/she must inform the agency at least 7 days before the start date of the tour, the information and documents regarding the person who has the tour participation cards. 13. In this case, the transferor and the transferee are jointly and severally liable to the agency for the balance amount and all additional costs (the agency cannot be held responsible for not completing the procedures of the transferee (passport, visa, rebel, etc.) until the tour date). 14. The customer may transfer his/her reservation to anyone he/she wishes by notifying the agency in writing up to 14 days before the Hotel/Tour reservation date. The transferee is jointly and severally liable with the transferor for the balance and the expenses arising from the transfer. If the transferred tour program transportation is provided by plane, the name changes in the plane reservation will be made in accordance with the rules of the relevant airline company and the extra cost that may arise from the name change will be covered by the reservation holder. The agency has no responsibility for the costs arising from the balance and transfer. 15. If the reservation holder misses the start of the tour, he/she is considered to have lost all rights on the tour. In such a case, the reservation holder cannot request a refund and has no legal right. 16. If the customer requests cancellation until 30 days before the start of the service from the date of reservation, the full amount paid will be refunded. If the service is canceled between 30-15 days before the start of the service, it accepts and undertakes to pay 35% of the trip price, and within the last 7 days, the full trip price to the agency. Date changes made by the consumer are deemed to be canceled. In opportunity tours, the items in the opportunity tour content are valid; cancelations and changes cannot be made. 17. If the tour/accommodation is canceled by the Agency without any fault of the reservation holder, the full tour price will be refunded to the Reservation Holder. For reservations with air transportation, if the reservation is requested to be canceled for whatever reason, even if the Agency cancels the reservation in line with the request, the rules of the relevant Airline Company, National and International aviation rules apply for the refund of the air transportation fee. 18. If the agency deems necessary, it may partially or completely change/cancel the hotel/tour reservation that it has announced and registered up to 7 days before the start date of the hotel/tour reservation, special days and/or 1 day before the peak periods, provided that it notifies the consumer. If the customer does not accept this change, he/she has the right to cancel his/her reservation and receive a full refund of the fee paid. In this case, the customer is not entitled to compensation. 19. The reservation owner does not have the right to cancel or change the transportation or rooms of the tour or accommodation purchased during early booking and discount periods. General cancellation conditions do not apply to these products. If there is not enough snow in the ski hotels, the slopes are closed or not suitable for skiing due to reasons such as wind, fog, etc., it does not include the right to cancel, change or refund. The reservation holder accepts the conditions written above. The reservation holder agrees and undertakes to pay the full price to the agency. The name of the tour/accommodation purchased during the early booking period cannot be changed in the reservation even if the early booking travel cancellation insurance has been taken out. 20. During the early booking period, if the Reservation Holder has taken out early booking travel cancellation insurance, if the Reservation Holder cancels the reservation (complete cancellation of the reservation) up to 72 hours before the check-in date, the Reservation Holder will be refunded the full amount of the tour price, except for the insurance fee received when confirming the contract. However, flight ticket cancellation, name change cannot be made and flight ticket fee is not refundable. 21. In case of price increases for the early booking period and/or all periods (except for system-related inaccuracies), the difference is not requested from the customer, and discounts called as action by the facility are not refundable. 22. In the event that the return conditions are met, the original invoice must be returned to the agency in order to make a refund after the invoice is issued. In installment sales, the reservation holder agrees and undertakes to pay his/her debt in the terms specified in this contract. In the event that one or more installments of the debtor's debt are not paid; If the agency has fulfilled its obligations, if the reservation owner does not pay two installments in a row, if the total amount of unpaid installments corresponds to one tenth of the sales price, the agency gives the reservation owner an additional one-week period and requests the payment of the unpaid installments. 23. In payments made by card, the rights of the institution in the contract that the cardholder has made with the institution remain unchanged. 24. Even if the customer has not signed this hotel/tour reservation contract for any reason by receiving this hotel/tour reservation contract via call center, mail order, virtual pos, money order or eft, they have learned the terms of this contract that will be valid between the parties through catalogs, websites or advertisements and they have undertaken to receive this hotel/tour reservation contract under the written terms in this contract. 25. With this hotel/tour reservation, the Customer undertakes that he/she has read and accepted this contract after receiving all kinds of information about the hotel/tour mentioned in this contract from the web addresses of the Agency and the sales representatives of the company and after making all necessary examinations. The agency has announced the information about the qualifications and starding of the accommodation facility promised to make a reservation and the services envisaged in the accommodation facility based on the declaration of the accommodation facility, brochures and information on the official website of the facility, and the agency is not liable for the failure of the accommodation facility to be available in the qualifications and starding standards included in the announcements and declarations. The responsibility is exclusively the responsibility of the accommodation facility. In the event that the accommodation facility does not meet the prescribed standards or is not in a position to provide services at this standard on the date the accommodation will start, the agency has the right to book and accommodate the customer to stay in a facility of the same standard. If the customer does not accept such a change, he/she has the right to get back the total amount paid for his/her reservation. 26. Other Consumers who are not approved in the contract, but whose names are mentioned in the contract (on whose behalf the reservation is made) and who participate in the tour, are deemed to have agreed that they authorize the Reservation Holder / Consumer who has approved the contract to make a contract on their behalf, and that upon the approval of this contract by the Reservation Holder / Consumer who approves the contract, all terms of the contract will be deemed to be accepted by them and that they will comply with the terms of the contract exactly. Therefore, other Consumers cannot request the cancellation of the contract on the grounds that their consent is not included in the contract. However, despite all these, if they request the cancellation of the contract, the Reservation Holder/Consumer whose consent is included in the contract shall be liable for all damages of the agency. The Reservation Holder, who has approval in the contract, declares and accepts that the names of himself/herself and other consumers on whose behalf he/she has made a contract are correct, and that he/she is responsible for the information he/she provides incorrectly. 27. There is no age restriction for participation in the package tour. Pregnant women 28 weeks (7 months) and over cannot participate in the package tour by law. However, they can travel with a doctor's report stating that “there is no harm in traveling by plane, road, train or ship” (The doctor's report must be obtained from a fully accredited hospital and must not be older than 7 days). Pregnant passengers are not legally allowed to travel after 36 weeks (9 months) of pregnancy, even if they have a doctor's report. If the passenger has such a situation, he/she must inform the agency, otherwise the agency has no responsibility for any undesirable situations that may occur. 28. The Reservation Holder agrees that the agency, guide, transportation vehicle and facility officials / officials will comply with the rules to be notified by the agency, guide, transportation vehicle and facility officials / officials regarding the purchased tour, will respect the life, property and peace of other consumers and 3rd parties participating in the tour, will not behave in a way that will disturb them, otherwise they will be removed from the tour, and therefore cannot make any rights and claims from the agency. 29. Our agency is not responsible for any damage, loss, injury, loss or damage to the equipment of the person / persons participating in our tours or using ski transportation service and any incidents that may happen to them. All risks that may occur on the tours belong to the passengers themselves (especially on ski tours). 30. In tour reservations, seat numbers in the vehicle are determined by our company. For this reason, seat number guarantee cannot be made and seat numbers cannot be promised to person(s). Bus seat numbers cannot be changed after booking (except in urgent cases). Passengers are obliged to follow the seat numbers indicated to them during departure. The person/persons must not sit in any other seat other than the seat numbers assigned to them. Guests who wish to travel in a different seat number other than the seat number allocated to them may be canceled by the tour authority without refund if necessary. 31. In multiple reservations, for example a reservation for 5 persons, it cannot be guaranteed that the seats are side by side or in a row. Passengers traveling with our company are deemed to have accepted all the rules stated here. 32. The Reservation Holder is obliged to follow and control the belongings with him/her, and the agency or its employees are not responsible for lost/stolen/damaged items during the journey. The agency is responsible for the loss, loss, theft of the goods delivered by the reservation holder to him/her/its employee with a report together with their value, up to the transportation cost of the tour. 33. Items that smell, leak, have flammable or explosive qualities or cause discomfort to their surroundings, cutting, piercing and firearms and all kinds of animals are not allowed in transportation vehicles and accommodation facilities without written permission. 34. Identity and age checks are carried out at the entrance to the facility. In the event that it is understood that the characteristics (such as age) declared during the reservation are not correct for the children who will stay free of charge or with a discount in line with the criteria determined by the facility, the Reservation Owner will pay immediately and completely for these children and will make all kinds of compensation. 35. Room blocking is done by the property and the agency cannot have any direct intervention. Therefore, the agency cannot be held responsible for the room allocated by the property. 36. If the agency fails to perform this package tour/accommodation contract due to its fault or if, after the start of the tour, the tour cannot be completed due to a reason arising from the agency or if it is determined that the service provided is defective, the agency may refund and compensate the damage according to the provisions of the TURSAB KÜTAHYA CHART, as well as refund and compensate the damage with additional or alternative arrangements not included in the tour price. If the additional or alternative arrangements are accepted and used by the Reservation Holder, the reservation holder's right to refund and compensation ends. 37. In cases where the agency does not comply with the contract partially or completely, the provisions of the TÜRSAB KÜTAHYA CHART shall be applied in determining the price / compensation to be paid / returned to the Consumer. 38. If the customer wishes, before the accommodation / tour service starts, he / she can insure the costs of returning to the point of departure in case of accident and illness and the costs of treatment and treatment costs arising from all kinds of accidents. The scope of the coverage for damages and losses of customers who purchase travel insurance service is determined by the policy of the insurance company providing this service. The agency does not bear any responsibility regarding the content, scope or application methods of these guarantees. 39. The early departure request of the customer after the start of the accommodation is made in writing, including the reason for the complaint, force majeure, and is evaluated and made in accordance with the approval of the tour provider. In case of early departure, since it is at the discretion of the cooperating provider whether the fee will be refunded or not, no objection can be directed to the agency in this regard and any penalty to be applied will be invoiced as the accommodation fee. 40. The customer must first notify the hotel of all dissatisfaction with the hotel, and then show the hotel as a counterparty in the lawsuits and complaints to be filed. In no way, material, moral compensation, etc. cannot make their claims through the agency. 41. Istanbul Consumer Courts and Arbitration Committees are authorized to resolve disputes arising from the contract. 42. The above Voucher - Sales Contract and the attached registration form (transportation / accommodation and payment details are included.) constitute the contract as a whole, and upon the declaration that the Reservation Owner has read the contract, understands and accepts the terms of the contract, and approves the contract with his free will, the contract has been accepted by the parties together and the contract has been sent to the customer via e-mail.